Choose better communication.
Choices & Connections helps you see how your communication—and the outcomes you experience—are deeply connected to choices you make. No matter the context, your ability to make skillful choices can help you adapt to changing situations and are what distinguish the times you experience successful interactions from the times you don’t. Using a combination of theory, case studies, and online videos, Choices & Connections will guide you in making better choices and show you how to use your new skills in everyday life. This second edition includes the latest research on mediated communication, employment interviews, and ways to support gender and cultural diversity. Brand-new examples and activities continue to bring concepts to life.