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With numerous opportunities to practice writing that is applicable in a professional environment, Document-Based Cases for Technical Communication uses seven context-rich scenarios and more than 50 sample documents to provide you with opportunities to analyze, revise, and design.
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*New to this editionPreface for InstructorsIntroduction for Students CASE 1 Graphics: Selecting and Presenting Data *The Situation *Figure 1.1 Sample APR Calculations for a Womens Golf Team *The Challenge *Your Job When Youre Finished TASK 1 Evaluate the Effectiveness of Graphics *Document 1.2 Line Graph of Academic Achievement Trends *Document 1.3 Bar Graph of Academic Achievement for All Womens Sports*TASK 2 Assess and Improve Communication Strategies *Document 1.4 APR Statistics for Womens Sports 2009-2010 *Document 1.5 APR Statistics for Mens Sports 2009-2010 *Document 1.6 APR Snapshot *TASK 3 Create Effective Graphics and Speakers Notes *Document 1.7 Average Multi-Year APR Scores in 2009-2010 *TASK 4 Write a Press Release and Integrate Text and Graphics *Document 1.8 First Page of Press Release Outline *Document 1.9 Second Page of Press Release OutlineCASE 2 Definitions and Descriptions: Helping Your Readers Understand *The Situation *Figure 2.1 Baysides Community Garden *Figure 2.2 Model Parenthetical and Sentence Definitions*The Challenge *Your Job When Youre Finished TASK 1 Analyze Parenthetical and Sentence Definitions *Document 2.3 Parenthetical Definitions *Document 2.4 Sentence Definitions *TASK 2 Evaluate and Revise Descriptions *Document 2.5 Object Description of Beneficial Insects *Document 2.6 Mechanism Description of Garden Tiller *Document 2.7 Process Description of Erosion Control *Document 2.8 Object Descriptions of USDA Plant Hardiness Zone8bTASK 3 Clarify Definitions with Graphics TASK 4 Write Definitions *Document 2.9 E-mail with Gardening Terms to Be DefinedCASE 3 Correspondence: Considering Your Readers Point of View The Situation Figure 3.1 Axel Geirsson The ChallengeYour Job When Youre Finished TASK 1 Evaluate and Revise an Internal Memo Document 3.2 Memo on H20 Pro-TechT FeaturesTASK 2 Evaluate and Revise a Response to a Customer Document 3.3 Customer Claim Letter Document 3.4 Response to Customer Claim Letter TASK 3 Respond to Customer Claims Document 3.5 Customer Claim E-mail 1 Document 3.6 Customer Claim E-mail 2 *TASK 4 Write a Microblog and a Blog Post *Document 3.7 Microblog Posts Critical of Company *Document 3.8 Blog Post Critical of StoreCASE 4 Proposals: Seeing Proposals through Reviewers Eyes The SituationThe ChallengeYour Job When Youre Finished Figure 4.1 Example of Funded Proposal TASK 1 Evaluate Proposals Document 4.2 Skyview Coalition Proposal Document 4.3 Gameday Brigade Proposal Document 4.4 Teen Initiative Plan Proposal Document 4.5 Defensive Driving Course Proposal TASK 2 Reflect on the Review Process TASK 3 Respond to Proposals TASK 4 Write a Proposal Document 4.6 E-mail with Notes on Bicycle Helmet Program CASE 5 Reports: Learning to Write in an Organization *The Situation*The Challenge *Figure 5.1 Cover of United States Energy Information Administrations Web Editorial Style Guide*Your Job When Youre Finished TASK 1 Learn about an Organizations Reports *Document 5.2 Web Page of United States Energy Information Administration *Document 5.3 Mission and Overview Page of the United States Energy Information Administration *Document 5.4 EIA Offices list for the United States Energy Information Administration *Document 5.5 Preface from International Energy Outlook 2010 (page 1) *Document 5.6 Preface from International Energy Outlook 2010 (page 2)*TASK 2 Compare and Evaluate Report Design *Document 5.7 Web Page of Most Recent International Energy Outlook Report *Document 5.8 Web Page of Archived International Energy Outlook 2010 *Document 5.9 Highlights Page from Printed Report of Archived International Energy Outlook 2010TASK 3 Learn about Appropriate Report Content *Document 5.10 Page from Greenhouse Emissions Report *Document 5.11 Excerpt on Energy-Related Carbon Dioxide Emissions from Greenhouse Emissions Report *Document 5.12 Excerpt on Residential Sector Carbon Dioxide Emissions from Greenhouse Emissions ReportTASK 4 Use an Organizations Style Guide *Document 5.13 E-mail Query on How to Develop a Preface *Document 5.14 E-mail Query on How to Format a TableCASE 6 Instructions: Guiding Readers in Performing a Task *The Situation *Figure 6.1 Engineers Sketch of ECG Lead II Waveform Display *The Challenge*Your Job When Youre Finished TASK 1 Interview a Subject Matter Expert *Document 6.2 E-mail Requesting Information on the Priti4.3 MonitorTASK 2 Evaluate Instructions *Document 6.3 Engineers Sketch of Monitor User Interface *Document 6.4 Basic Instructions for Operationg Priti5 MonitorTASK 3 Write Instructions *Document 6.5 Notes for Operating Priti5 Monitor 1 *Document 6.6 Notes for Operating Priti5 Monitor 2 *Document 6.7 Notes for Operating Priti5 Monitor 3*TASK 4 Develop an Online Training ModuleCASE 7 Presentation Graphics: Highlighting Important InformationThe SituationFigure 7.1 Example of E-mail Announcing Open Enrollment Meeting The ChallengeYour Job When Youre Finished *TASK 1 Design Presentation Slides Document 7.2 Opening Slide for Presentation Document 7.3 Presentation Slide with Agenda Document 7.4 Presentation Slide on Paper Applications TASK 2 Present Information Visually Document 7.5 Presentation Slide with Pie Chart Document 7.6 Presentation Slide with Pie Chart Document 7.7 Presentation Slide on Benefits *TASK 3 Create an Online Presentation *Document 7.8 Presentation NotesTASK 4 Create a Presentation Document 7.9 E-mail Query on Presentation Graphics